Field Service Engineer - Johnson & Johnson Orthopaedics

Johnson & Johnson MedTech is currently seeking a Field Service Engineer to join our national team responsible for UK North supporting the VRAS Robotic system.

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Role Purpose:

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of DePuy Synthes equipment.

What you will be doing:

• Servicing throughout the UK ideally located in the midlands areas.

• Independently and proactively liaise with customer and service co-ordinator to schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required.

• Perform preventative and routine maintenance on returned equipment in a professional manner

• Cover service center activities in absence of technicians

• Support sales demonstration of VRAS robotic systems

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met.

• Serve as company liaison with customer on administrative and technical matters.

• Achieve and maintain a high level of performance whereby allowing DePuy Synthes to meet and exceed the company's financial goals and performance metrics.

• Ensure total customer satisfaction therefore facilitating renewals of existing service agreements working with Sales representatives if needed to secure these renewals.

• Promote the growth of DePuy Synthes by partnering with Sales Consultants actively identifying potential sales leads.

Comm...