Occupancy Specialist

Job Summary:

The Occupancy Specialist at Congregational Tower is responsible for managing the occupancy process for a 186-unit senior apartment community, ensuring compliance with HUD and Low-Income Housing Tax Credit (LIHTC) program regulations.

This role involves maintaining accurate tenant records, overseeing certifications, and providing excellent customer service to residents.

Success in this position requires a keen eye for detail, a strong understanding of compliance requirements, and a commitment to fostering a welcoming and well-functioning community.

Key Responsibilities:

Occupancy Management:



* Move-Ins, Move-Outs, and Recertifications: Process all move-in, move-out, annual, and interim certifications with strict adherence to HUD and LIHTC program requirements.


* Waiting List Management: Maintain an accurate and up-to-date waiting list for prospective residents, ensuring compliance with fair housing regulations.


* Resident Interviews: Schedule and conduct monthly interviews with residents to collect and verify required documentation for certifications and recertifications.


* Deadlines and Timeliness: Ensure all occupancy-related tasks are completed on schedule and comply with program standards.

Regulatory Compliance:



* Tenant File Maintenance: Maintain confidential tenant files in accordance with HUD and LIHTC program standards, ensuring readiness for audits.


* Claims and Documentation: Submit special claims as necessary and process background checks, credit reports, and other documentation for new applicants.


* EIV Report Management: Run monthly Enterprise Income Verification (EIV) reports to ensure compliance with HUD requirements and maintain EIV binders for audits.


* Audit Preparation and Resolution: Assist in preparing for Management and Occupancy Reviews (MOR) and resolving findings promptly to maintain compliance.

Customer Service and Resident Relations:



* Tenant Communication: Provide exceptional customer service by addressing resident inquiries, concerns, and needs professionally and efficiently.


* Community Relations: Foster a supportive and welcoming environment for a diverse senior population, collaborating with the property management team to enhance the resident experience.

Qualifications:

Education and Experience:



* Proven experience and in-depth knowledge of HUD and LIHTC program regulations.


* Occupancy Specialist and Tax Credit Specialist certifications are preferred.


* Experience using occupancy management software, particularly OneSite, is strongly preferred.

Skills and Abilities:



* Organizational Skills: Exceptional attention to detail with the ability to manage multiple priorities effectively.


* Communication: Strong verbal and written communication skills.


* Confidentiality: Ability to handle sensitive and confidential information in compliance with all relevant regulations.


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