Practice Administrator (Full Time, Day shift)

Job Summary

Provides management and operational oversight of one or more specialty practices and/or clinic sites.

 Establishes and implements goals, objectives, procedures, and standard work for all operational areas.

Manages daily operations while developing, monitoring and analyzing budgets, and financial information effectively.

Effectively leads supervisor(s) and support staff.

 Partners with physicians and physician leaders to achieve shared goals.

 Ensures quality services for both internal and external customers, provides direction and supervision to staff consistent with objectives of NCPS' and NCHS' mission, vision, and values.

 

Job Specific Duties


* Responsible for oversight of the day-to-day operations of the specialty practices, ensuring the implementation of prescribed activities is carried out in accordance with specified objectives.

Works closely with the employed physicians and other healthcare professionals, Directors, Office Managers, and other practices administrators. 


* Leads, coaches, counsels, and evaluates employees on their job performance.

Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors.

Makes appropriate recommendations for corrective action, and carries them out.

Consults with TM&E as needed.

Responsible for hiring and orienting new employees and the growth and development of direct reports. 


* Provides administrative leadership and support to clinical and administrative personnel, including Physicians.

Conducts monthly provider meetings and monthly operating reviews including reviews of financial performance, patient experience, patient access, productivity, etc. 


* Implements standard business and financial practices that promote enhanced customer service and the delivery of quality patient care across multiple locations related to designated service lines.

 Investigates and resolves or escalates customer service issues (e.g., complaints, billing issues) for patients and their families alongside practice management 


* Plans, develops, and implements methods and procedures; directs and coordinates practice activities to ensure smooth operations across multiple locations; and exercises control over the personnel practice functions, including providing staff coverage to meet service line needs across multiple locations. 


* Ensures supervisors/managers are reviewing and implementing departmental policies and procedures in accordance with NCPS and NCHS standards.  


* Has oversight over assigned practices and serves as the primary point of contact for escalated matters. 


* In conjunction with the Operations Director and physician/clinical leadership, develops and revises practice performance goals related to process improvement, patient satisfaction, revenue cycle/financial performance, etc.


* Maintains all clinic and personnel records, licenses and permit renewals.

 Ensures the practice meets ...