Veteran Liaison Officer - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams.

Educate veterans on VES and VA procedures and resolve potential problems.

Respond to negative feedback from Veterans and/or Providers.

Respond to feedback/follow ups via email or follow up calls.

Due to contract requirements, only US Citizens or a Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:
- Receive incoming calls directly from upset Veterans.
- Receive incoming calls transferred from the Call Center.
- Review cases at the request of Veterans / Servicemembers and process them accordingly.
- Place outgoing to Veterans / Servicemembers regarding their compensation and pension exams.
- Explain policies and procedures of VES and the VA to Veterans / Servicemembers who are unfamiliar with our company.
- Request reschedules, cancellations, and no shows as necessary.
- Communicate with potentially violent Veterans.
- Communicate with potentially homicidal and/or suicidal Veterans.

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

o OS for Windows - Windows 10 or newer

o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression.

- Private work area and adequate power source

- A second monitor is highly recommended for most positions.

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- High School diploma or GED required.
- Military Service required.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our count...