Medical Assistant-Primary care

Nemours is seeking a MA for our location our Middletown, DE.

Primary Function:

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members.

The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record.

The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.

The MA is cross trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate.

The MA acts as a resource and provides cross coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.

Essential Functions:

Greets patients and families at the clinical setting according to Nemours Standards of Behavior.

Verifies patient identity using two patient identifiers (name and date of birth).

Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.

Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.

Receive, unpack, store, inventory, transport non-controlled substance medications

Performs clinical duties to support the outpatient visit to include, but not limited to the following:


* Obtain and document height, weight, head circumference and vital sign


* Documents reason for visit, chief complaint and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours' protocol.


* Performs phlebotomy to obtain blood specimens.

Transcribe, collect, label and arrange for transportation of specimens.


* Assist with patient examination/treatment.


* Perform and document point of care testing.


* Administers and documents vaccines and approved medications as defined by policy as ordered.


* Management and coordination of ordering and storage of vaccines both Commercial and VFC.


* Operate required medical equipment.


* Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.

Preforms tasks associated with Nemours' outpatient business front desk functions to include but not limited to:


* Responsible for ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits.

This includes plan information, subscriber, and copay data be entered into the patient's chart.


* Confirm legal representative while maintaining patient confidentiality and HIPAA requirements:


* Confirm all patient personal demographic information


* Confirm patient identification with two identifiers


* Confirm legal guardianship
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