Fleet Optimization & Customer Service Coordinator

CANAL BARGE COMPANY, INC.

JOB DESCRIPTION

Fleet Optimization and Customer Service Coordinator

I.

Position Description


* Plan and optimize the best operational and financial outcomes for Canal Barge Company with a Customer Service mindset.  Manage the daily needs of our customers with a curiosity for improvement, desire to satisfy, and obsession with service.  Effectively allocate CBC equipment to minimize inefficiencies and drive increased profitability.

II.

Basic Function


* Proactively lead and coordinate with Transportation Services, Barge Maintenance and Port Operations to minimize out-of-service days by efficiently scheduling and executing needed downtime.


* Allocate assigned SIUT tank barges and ensure fulfillment of customer requirements.


* Drive customer satisfaction and retention by working to ensure their needs are being addressed properly.

III.

Major Responsibilities

  1.

Allocation of Fleet


* Allocate assigned CBC tank barges according to proper trade, cargo, and barge features to maximize profitability while maintaining safety and environmental integrity standards.


* Work closely with Tank Marketing and Transportation Services to utilize all equipment effectively and efficiently.

2.

Customer Service


* Communicate daily with CBC’s customer base to ensure that their needs and requirements are being met. 


* Continuously improve CBC’s service by proactively identifying and preventing issues.  Ensure appropriate, timely problem-solving, and resolution of any incidents and deficiencies.   

3.

Tank Barge Fleet Planning


* Focus on achieving safe operating uptime for all CBC SIUT (non-Unit) tank barges under CBC control, by minimizing planned and unplanned downtime and ensuring that barges are ready to work when called.


* Work with Barge maintenance and manage for outcomes that maximize useful working life of CBC tank barges and minimize unplanned downtime


* Track, report on, and manage to key metrics that evaluate our performance on maintaining the safe on-the-clock time of our tank barges.

IV.

Experience/Qualifications


* Minimum 5 years logistical experience in the marine industry


* College degree preferred


* Strong written and verbal communication skills

V.

Measures of Success

3-Day Planning Window for Load Dates slide – ensure barges are ready for scheduled loading


* (Qualitative) – Facilitate effective and ongoing planning, collaboration and focus on SIUT tank barges among SIUT Tank Marketing, Transportation Services, Barge Maintenance, Port Operations


* SIUT Barge Allocation – right customer has the right barge with the right features at the right time at minimum cost for CBC and the customer

Customer Service Failures- minimize the number of customer service failures that are tracked.  Minimize Downtime (to improve Uptime)Tank Barge Time Breakdown slide – manage items under control

Focus on controlling Undefined, Cleaning, ...