Power Services Manager - North Carolina District

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives.

Our 144,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

What do you get to do in this position?

The Power Service Manager (PSM) is a fundamental contributor to the U.S.

Service Operations (USSO) service delivery concept.

The PSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD).

The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery.

This requires a strong and independent local Service management presence.

The primary role of the PSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination.

The principal goals for the PSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) exceed Top-Line Sales quota, 6) control overtime, and 7) improve customer satisfaction and employee engagement.

Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities


* Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.


* Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations.

The PSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.


* Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.


* Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.


* Act as the primary Service contact for SE's Strategic and Key Account customers.

This includes actively developing open business relationships through regular communications and visits.


* Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Tr...