Housing Manager - Income

Housing Manager - Income

Hybrid Working - Home/Reading/Portsmouth office base, with occasional travel within South Region 

Permanent, full time (37.5 hpw) 

Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan 

Home, a place where you belong 

This is a great job opportunity to join the South Region housing team as a income recovery focussed Housing Manager, managing a portfolio of arrears cases from initial contact to legal action, and attending possession hearings.

You will work with our Neighbourhood Housing Managers to provide support to our customers and visit customers in their homes as needed.  You’ll provide first class customer service, delivering our customer promise every day!  

Typical day as a Housing Manager 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.   


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.

This will help us to improve our local neighbourhoods.   


* Proactively respond to customer queries and complaints. 


* Support Customers to maximise their income, by working with external professionals, and Home Group's internal Financial inclusion team.


* Follow Home Groups arrears processes to ensure our customers can sustain their tenancies


* Work with the South Income team to meet Home Groups arrears KPIs

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!  

About You   


* You are experienced in the housing sector and understand housing management, rent accounts, housing law and in an ideal world, universal credit too!   


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude  


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP’s etc  


* Like being part of a team but appreciate that this is a role where you’ll spend time working on cases individually. 

Our team  

You’ll join Lauren Browning and Sally Hackney and our South Income team, we’re super passionate about what we do! We’re really proud of our newly created South region.

Although we are dispersed team, we are a supportive bunch! We enjoy catching up regularly, vir...