Collections : Card Supervisor

Join JPMorgan Chase & Co., a leading global financial services firm, and be part of a dynamic team that values diversity, integrity, and teamwork.

We offer a competitive base salary, a wide range of benefits, and opportunities for professional growth and advancement.

Experience a high-energy work environment where employees are trained, coached, and driven to succeed.

As a Collections Supervisor within the Collections Team, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, all while maintaining adherence to risk and controls guidelines.

You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements.

You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

Job Responsibilities:


* Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team, and other lines of business.


* Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments, and relationships.


* Identify process improvement opportunities, recommend solutions, contribute to process/policy changes led by the change management leadership team, and implement changes.


* Ensure team's adherence to operating policies and procedures, and legal and compliance regulations.


* Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach, and develop employees, recognizing strong performers, and managing those not meeting performance standards.


* Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

Required Qualifications, Capabilities, and Skills:


* Minimum 3 years of customer service experience


* Verbal and written communication skills.


* Influencing skills.


* Change implementation skills.


* Prioritization skills.


* Data analysis skills.


* High School diploma/GED required.

Preferred Qualifications, Capabilities, and Skills:


* Previous financial industry experience preferred.


* preferably 2 years in a call center environment.

Benefits:

When you join JPMorgan Chase & Co., we'll:


* Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more.


* Provide opportunities for professional growth and advancement.


* Provide a work environment of high-energy employees that are trained, coached, focused, an...