Retail Trainer, HSR

Major Responsibilities - Facilitate and support all product training programs for the subsidiary, including but not limited to the following:


* Product training : seasonal trainings and strategic product focused trainings


* Culture : induction trainings for all new hires


* Selling Skills : co-partner with Customer Experience Manager on the new Sales & Service Ambassador training


* Customer Service Culture : co-partner with Customer Experience Manager on the Hermès Client Culture


* Identify training requirements and develop training materials to suit each store


* Design and develop effective focused training modules for in-store morning briefings and digital training.


* Strategically plan product training to support the retail teams to drive performances in key metiers


* Conduct regular store visits and attachments to follow up with retail teams on any needs for product focused trainings


* Coordinate with the respective metiers during their visits to conduct trainings in our subsidiary.


* Support store openings, Retail animation and ad hoc event when necessary


* Actively participate in training seminars


* Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.


* Be the liaison for Hermès international training department and the Regional Training team


* Contribute feedback and share best practices on product training related topics.

Requirements & Capabilities :


* Relevant experience in similar capacity is required


* Strong verbal and written communication skills in English.


* Passionate for training and extensive product knowledge and good understanding of retail trends


* Clear and confident in the presentation/communication skills to ensure highly engaged training sessions.


* Proficient in Microsoft Office, especially in Microsoft PowerPoint.


* A team player who is keen to share and communicate product information.


* Demonstrates a high level of communication and interpersonal skills to work with stakeholders at all levels and be able to multi-task.


* Able to work in a rapid and dynamic work environment

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.