Customer Account Coordinator

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Akron, OH box plant.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Customer Service Manager.

Location: This is an onsite role based at our Akron, OH plant with the potential for future hybrid flexibility.

Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Our Team

GP Akron is a manufacturer of corrugated boxes and sheets.

We run 3 shifts Monday through Friday with approximately 100 employees.

The Customer Service Representative will work on a team with 3 other CSRs and will report to the Customer Service Manager.

We embrace a culture of humility, respect, and integrity.

We value people who are self-motivated and can learn to succeed in a rapidly changing environment.

Our goal is to be the preferred partner for both our customers and our employees.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data


* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements


* Coordinate shipments of products with the shipping department


* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers


* Manage inventories for effective production review and planning


* Assist with accounts payable/receivable duties as needed


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* At least 3 years of Customer Service experience


* Proficient using Microsoft Office products


* Record-keeping management/documentation experience


* Experience working with cross-functional teams and vendors

What Will Put You Ahead


* Inventory management experience


* Experience coordinating shipments with logistics/shipping departments


* Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your rec...