Operations Sr. Manager

Job Description

The job profile for this position is Senior Manager, which is a Band 4 Management Career Track Role.

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Role Details

As an enabler of Enterprise Strategic Priority for Medicare Advantage Growth, the DMOM program will drive a competitive administrative cost structure while delivering consistent, compliant operational performance.

This will be accomplished through the implementation of a new operating model - transformation across people, process, and technology.

The Business Testing manager is responsible for developing and executing testing to ensure results align to expectations.

Responsibility will include the development of test automation, a new functionality to be leveraged within the program and post-program operations to ensure a high quality of system performance.

This individual will work with business, technology, and solution teams to develop and execute Business Testing strategy for core business capabilities.

This individual must possess strong understanding of business processes and capabilities, both functional and end-to-end, and prioritize testing of critical business processes and capabilities.

This individual will be responsible for directing the work of User Acceptance Testers and providing coaching as needed.

Primary Responsibilities


* Coordinate with Business SME to understand all aspects of business needs in Provider & Claims domain


* Coordinate with QA/QE team on the capability test plans, scope for releases and providefrequent feedback, including recommendations for improvements, evaluation of problems and potential solutions


* Work with Test data and Test environment teams on all technical aspects of deployment for UAT environment readiness for testing


* Provide leadership and guidance and coordinate necessary access for the team on tools/platforms to enable UAT testing


* Gain a deep working knowledge of Medicare business, IT landscape, and coordinate collaboration of the UAT team


* Create UAT execution projections


* Drive automation first approach for all UAT testing in collaboration with UAT Automation Engineers


* Review and Contribute to the development and maintenance of a library of test cases that are designed to ensure that software, data, content and configurations meets business requirements.


* Lead UAT Defect triage meeting


* Develop and execute test scripts, test conditions, input test data, and expected results for User Acceptance Testing


* Prepare Production checkout plan, data and scenarios working with business SME and end users


* Identify and document defects, issues, risks and dependencies


* Wo...