Supervisor, Outbound Operations

Essential Job Duties


* Able to take command of assigned Area to achieve warehouse safety, quality, and performance standards


* Maintaining operational awareness of the business context: compliance performance targets, company profitability, and asset protection.


* Conduct and contribute to training, developing, coaching, and disciplining assigned associates.


* Responsible for managing associates to achieve operational goals.


* Monitor associate's execution of assigned duties while maintaining on-going cross-training to provide adequate coverage in key areas.


* Response to customer escalations via providing root causes and correct actions.


* Interact with all support teams (quality, inventory, replen, inbound, maintenance, HR etc.) to develop plans to meet business objectives


* Order supplies for department


* Ensure assigned associates have necessary resources to perform daily tasks.


* Occasional work in direct process path (if needed)


* Provide PTO coverage for Department Leadership (if needed)


* Promote workplace safety by maintaining a clean and organized environment.


* Continuously monitor safety performance of all associates.


* Correct and promptly report any safety violations to DC Management.