Content Design Lead, Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Digital Channels, you will develop and execute content plans for inclusive, usable product experiences, playing a pivotal role in shaping customer experiences through content.

You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and architecture to provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience, contributing to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities


* Partner with the Enablement team to drive and own the tools, guidelines, and governance of federated content design.


* Drive content strategy for our Product Design Language definition and rollout:
+ Audit experiences across mobile and web to identify patterns and develop guidelines.
+ Recommend research and experimentation plans around content and guidelines.
+ Update voice, tone, and standards reference materials; socialize with content designers across DCE.


* Manage Content Office Hours, reviewing work, applying guidelines, and collaborating with content designers and product owners from LOB teams.


* Develop and maintain onboarding materials for new DCE content designers.


* Partner with Research on content-related qualitative and quantitative efforts, guiding better content experiments and scaling learnings from experimentation.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.


* Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.


* Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.


* Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills


* Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals.


* Demonstrated ability to successfully manage multiple priorities, follow schedules, and meet deadlines.


* Strong influencing and negotiation skills.

Chase is a leading financial service...