Senior Product Associate, Chase Travel, Digital Channels

We are looking for an experienced Senior Product Associate who is passionate about building digital travel products and experiences customers love.

As a Senior Product Associate in Chase Travel, you will drive product strategy, new product development, and experimentation initiatives.

This position will leverage expertise in product development and optimization to make a significant impact on the end-to-end digital travel experience.

This will be supported by data analysis, user research, and customer feedback to fuel the creation of innovative products and continuously improve existing experiences.

You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities


* Own and manage the delivery of the product roadmap for a specified area of focus, across web and mobile.

Refine and iterate the product roadmap based on business objectives, customer research, and analytics.


* Serve as the subject matter expert for the product domain - evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally.


* Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, and more) on prioritization and development of product features.


* Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap.


* Write the requirements, epics, acceptance criteria, and user stories to support product development.


* Maintain deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and ascertain best practices to provide fresh insights into the backlog.

Required Qualifications, Capabilities, and Skills


* Bachelor's Degree required.


* Minimum of 3+ years of experience or equivalent expertise in product management or a relevant domain area.


* Knowledge and proficiency in product life cycle activities including discovery and requirements definition, writing stories and acceptance criteria, refinement, and backlog management.


* Attention to detail and ability to manage multiple tasks and priorities simultaneously.


* Data-focused decision-making and quantitative analysis skills.


* Comfortable navigating through ambiguity and change.

Preferred Qualifications, Capabilities, and Skills


* Familiarity with product management in the travel industry.


* Familiarity with or experience in Agile build methodologies preferred.


* Attention to detail and ability to manage multiple tasks and priorities simultaneously.


* Knowledge of JIRA and Confluence.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financi...