Fraud Operations Vice President

Join us as a Vice President in Merchant Services Fraud Operations and lead the charge in revolutionizing fraud prevention.

This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm.

You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction.

At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future.

Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.

As a Fraud Operations Vice President in Merchant Services Fraud Operations, you will lead efforts to protect our clients and the firm from fraud.

You will work within a collaborative team that values innovation and teamwork, driving strategies to enhance fraud prevention and client experience.

Your role is crucial in shaping the future of our fraud operations, ensuring we remain at the forefront of industry standards.

Join us to make a meaningful impact in a dynamic and fast-paced environment.

Together, we will create solutions that benefit our clients and the wider community.

Job Responsibilities


* Execute the fraud strategy set by leadership for Merchant Services Operations.


* Lead and facilitate daily fraud operations across multiple sites in the USA and Philippines.


* Define and ensure a best-in-class client experience during fraud events.


* Collaborate with external clients and internal partners in various departments.


* Leverage expertise in core fraud functions to mitigate risk and reduce financial losses.


* Identify and address root causes of merchant service requests or escalate as needed.


* Approve process exceptions and determine escalated merchant concessions.


* Partner with Risk and Strategy teams to explore research and automation opportunities.


* Work with Operational Readiness teams to ensure preparedness for changes.


* Review and approve procedure updates, ensuring accuracy and compliance.


* Communicate business updates to Product and Leadership teams regarding team performance and work health.

Required Qualifications, Capabilities, and Skills


* Three or more years of experience in a Vice President or equivalent role.


* Proven experience in a Merchant Acquiring or similar functional role.


* Strong communication and diplomacy skills for cross-organizational collaboration.


* In-depth knowledge of controls, compliance, and regulatory aspects of global merchant payments.


* Experience in a fast-paced, high-volume financial services environment.


* Demonstrated ability to manage multiple complex change initiatives concurrently.


* Proficiency in data analysis for proactive solutions and strategic decision-making.


* Experience leading team performance, including coaching and building a high-performance culture.


* Ability to synthesize data int...