Community Home Lending Advisor - Akron Square Branch

Summary

As a Community Home Lending Advisor, you will have the opportunity to use your passion for homeownership and your knowledge to build deep relationships within the community.

You will be responsible for delivering strong production results and supporting customers, particularly those in low-and-moderate income and minority communities, in achieving their dream of homeownership.

Your excellent interpersonal skills and dedication to exceptional customer service will enable you to build long-term relationships with customers both inside and outside the branch, and within the community.

You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

Job responsibilities


* Provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase.


* Listening to and addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from application through closing.


* Become knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance.


* Produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations.


* Establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer's needs and interests, working together to solve problems.


* Identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed.


* Build long-term relationships by identifying and continually engaging with pipeline of customers "not yet ready" for homeownership through the education and counseling process until ready to apply.

Required qualifications, capabilities, and skills


* Ability to read, write and speak Spanish fluently


* A Bachelor's degree or equivalent work experience in sales and/or real estate required.


* Five years of proven mortgage sales experience required including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products.

(Regional Management...