CLIENT DIRECTOR

Act as the primary manager for designated customer accounts.

The success and satisfaction of the client are the primary objectives of the RGI Cluster Director, alongside achieving the account's financial goals related to revenue and profitability of the services provided.

Role Mission:

Act as the primary manager for designated customer accounts.

The success and satisfaction of the client are the primary objectives of the RGI Cluster Director, alongside achieving the account's financial goals related to revenue and profitability of the services provided.

Main Responsibilities:


* Maintain strong client relationships, acting as a key point of contact for project updates, resource allocation, and issue resolution.


* Serve as the primary liaison for clients, ensuring continuous alignment with their needs and project goals.


* Account Financial Planning: Oversee budgeting, forecasting, and deployed team capacity management


* Collaboration Management: Promote, organize, manage, and monitor collaboration among various organizational units (e.g., Presales, Sales, R&D, Operations, etc.) involved in solution shaping and contract/project management processes


* Project Management: Manage application transformation projects and/or application maintenance services, ensuring customer satisfaction through successful project outcomes and internal financial results, including revenue and profitability


* Solution Design: Design and implement solutions that align with the client's needs and the architecture of RGI's application and technological platform


* Interoperability Assurance: Ensure seamless interoperability between internal teams and third-party system integrators, focusing on SLA compliance and productivity


* Requirements Assessment: Assess project requirements and collaborate with stakeholders to identify the necessary skill sets for successful project implementation


* Capacity Planning: Develop and maintain a capacity plan to ensure alignment with forecasted project timelines and client expectations


* Skills Sizing and Planning: Define the sizing and planning of skills necessary for the implementation of upcoming projects included in the forecast


* Talent Development: Coordinate with HR and training departments to recruit and develop talent that meets project demands


* Customer Contact: Act as the primary point of contact for customer inquiries regarding capacity planning and resource allocation


* Communication Facilitation: Facilitate communication among cross-functional teams to ensure clarity on project requirements and timelines


* Resource Monitoring: Monitor resource utilization and adjust capacity plans as needed to address changing project dynamics


* Strategic Recommendations: Provide strategic recommendations to senior management on capacity planning, resource allocation, and process improvements


* Continuous Improvement: Drive continuous improvement initiatives t...