Senior Courier

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*Join us as a Senior Courier at our Cambridge Service Centre

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§  Location: CBG SVC

§  Working hours: Tuesday - Friday 08:30 – 18:00 and Saturday 06:00 – 15:30 (45 hours per week)



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*What you'll do

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As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.

Your main responsibilities will be:

§  Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.

§  Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.

§  Set and monitor KPI targets for your team and address any performance issues accordingly.

§  Ensure all couriers meet delivery exception targets for right time customer hit rate and manage underperformance accordingly.

§  Represent DHL in a professional and efficient manner to increase customer satisfaction.

§  Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.

§  Conduct regular 121 reviews and annual appraisals with your team members.



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*What you'll need

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§  Excellent people management skills with the ability to lead and motivate a team.

§  A high-performance mindset for yourself and your team

§  Sound decision making and communication skills.

§  Ability to work effectively under pressure.

§  Flexible working approach with a friendly and enthusiastic attitude

§  Good team player with the ability to work on your own initiative and meet tight deadlines.

§  Excellent organisational skills and the ability to prioritise.

§  Highly professional, accurate and effective work ethic.

§  Willingness to change.

§  Diligent and attentive to detail.

§  Proficient in using sophisticated IT tools.

§  Demonstrates respect and result focused behaviours.

§  Displays the CIS attributes of can do, passion, speed and right first time.



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*What's Next

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Take the next step in your career and apply now by uploading your CV online.

Please note that due to regulatory requirements, we will need a full 5-year employment history and conduct a Criminal Record check for successful applicants.

We look forward to welcoming you to the CBG SVC Team.

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We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.