Project Manager 1

If you are a leader passionate about controls, protocols, and execution, you have found the right team.

As a Project Manager I in the Healthcare Payments department, you will be responsible for overseeing implementation activities with InstaMed's Enterprise customers (Provider & Payer).

This includes the initiation, definition/planning, execution, performance, and control of the implementation activities.

You will also be responsible for communicating project status and any risks or escalations to internal and external constituents.

You should have at least 5-7 years of experience managing the delivery of technology projects within the healthcare and/or payments industry.

JP Morgan Healthcare Payments is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Job Responsibilities:


* Manage customer implementation projects effectively and expediently to ensure quality, on-schedule implementations for JP Morgan Healthcare customers.


* Successfully partner with a Technical Implementation Manager to deliver integration and functionality requested by the customer.


* Proactively manage client expectations through effective communication to ensure client satisfaction in partnership with internal teams.


* Create and document the scope of work, including business requirements, project plan, and status reporting for each project.


* Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.


* Develop, maintain, and grow strong relationships with assigned client accounts and cross-department peers.


* Manage customer and partner risks and escalations to quickly address concerns that arise during the implementation of InstaMed solutions.


* Coordinate and facilitate project meetings and working sessions with clients, relaying all important information to the appropriate teams.


* Monitor ongoing status of projects and communicate with clients and stakeholders to keep them up to date.


* Prepare clients for operational readiness and facilitate relationship transition from implementation to business as usual.


* Travel to customer sites for onsite meetings.

Expected travel up to 20%.

Required Qualifications, Skills, and Capabilities:


* Proven ability to manage projects within a fast-paced environment.


* Strong understanding of the healthcare and/or payments industry.


* Excellent organizational skills in managing timelines of multiple concurrent implementations.


* Ability to rapidly understand the InstaMed Platform and solutions.


* Ability to acquire and apply new technical and industry knowledge quickly.


* Sound judgment in setting customer expectations and managing sensitive customer situations.


* Minimum 5 years of experience in a customer-facing position.


* Prior experience in a technology company.


* Proj...