Shift Supervisor - Lakeside Retail Store

Application Deadline: November 27, 2024

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors.  Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position.

A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.  We currently have locations across the state of Colorado. 

Please Note:  This position is a supervisory position, is full-time and will require open availability (including evenings and weekends).

Our operating hours are 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday.  Shifts for this position could start as early as 7 am and go as late as 10 pm. 

Pay: $19.30 Hr.

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

ESSENTIAL FUNCTIONS:


* Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.


* Employee leadership:
+ Manages breaks.
+ Redirects staff/work teams to address call-offs.
+ Coaches’ employees verbally and with initial write-ups.
+ Provides input to reviews and terminations.
+ Facilitates employee purchases.


* Task/Functional leadership:
+ Assists in opening and closing procedures
+ Responsible for the verification step related to the daily sales report paperwork.
+ Responsible for counting drawers.
+ Responsible for making change between drawers and safe.
+ Assist with inventory process by counting, entering, and verifying.


* Customer Focus:
+ Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
+ First escalation point for customer complaints.
+ Point of contact for turning down donations at Attended Donation Centers (ADC).


* Cross-training:
+ Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
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