Field Services Engineer

Essential Duties and Responsibilities include the following (Other duties may be assigned):


* Maintain superior level of customer service and product support
+ Track customer accounts and provide service in line with applicable contracts
+ Investigate complaints and troubleshoot breakdowns by performing failure diagnostics and conducting root cause investigations
+ Build and strengthen customer relationships by ensuring proactive communication and rapid problem resolution
+ Documents service actions by completing forms, reports, logs, and records
+ Understand and ensure adherence to all medical device quality and regulatory requirements


* Assist third party installation and service representatives
+ Provide solutions to escalated issues using technical expertise
+ Maintain updated service manuals to guide field service representatives


* Provides onsite support for hospitals and clinics including:
+ Training to end users on how to properly use CIVCO products.
+ Repair and installation


* Support continuous improvement within the service department including:
+ Create service work instructions and videos
+ Make or support changes in processes to improve service metrics

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience


* Bachelor’s degree in Electrical, Mechanical, Industrial or Biomedical Engineering or Associates degree in mechanical, electrical, or industrial maintenance with 2 years’ experience in a related field or High School Diploma/GED and 8 or more years in a related field or equivalent combination of education and experience.


* Associates with non-engineering bachelor’s degrees must have experience in related fields including:
+ Interfacing with both internal team members and external customers as part of the service process.
+ Diagnosing and repairing mechanical, electromechanical, or electrical equipment.
+ Troubleshooting and responding to customer concerns.

COVID-19 Vaccine Mandate

CIVCO Medical Solutions has implemented a COVID-19 vaccine requirement for employees that are required to frequently travel to healthcare establishments.

If selected, you will be required to demonstrate full vaccination status, or be granted an exemption from vaccine requirements before starting employment.

If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request and exemption as a reasonable accommodation.  Additional exemptions required by state law may also be requested.

Failure to provide this informatio...