US Healthcare - Interface Analyst

Interface Analyst: US Healthcare 

  

Qualification and Experience 
Education background: Engineering / Computer Science / Information Technology
At-least 2 years of technical experience in client services

Working knowledge in US Healthcare Industry

Shift: Rotational US Shift as per roaster

Location: Mumbai 

Responsibilities:

Provide Tier 1 and Tier 2 support to physicians and clinical staff in the US

Analyze and process the requests via e-mail, support tickets and inbound calls.
Troubleshooting technical issues and solving them in a timely manner. 

Able to handle problems in both standard and unusual situations.

Trouble shoot the errors on the EMR application.
Attend web meetings with vendors and customers during morning US timings. 

Coordinate with internal teams to get resolutions in a timely manner.

Knowledge and skills:

Hands-on knowledge of SQL, Linux.
Understand SFTP, VPN, Webservices, JSON
Good verbal and written communication skills to converse with US clients / vendors
Problem solving and analytical

 

Additional/Good to have:
 

Knowledge of HL7, FHIR, CCD
Familiarity of SOAP UI, Postman