Conference Officer I/Compliance (Domestic Relations Department)

POSITION SUMMARY:

The Compliance Officer I is an entry-level officer position, training to perform the duties of a Compliance Officer. The Compliance Officer conducts contempt conferences with clients and attorneys to determine a fair and appropriate court order agreeable to all parties for the repayment of missed support payments.  This position also teaches how to present a contempt hearing before a family court judge.

The Officer I learns how to manage a caseload effectively and efficiently with the goal of handling all duties independently.

Upon completion of one year as a Compliance Officer I and a good or better performance evaluation, the employee is eligible for promotion to a Compliance Officer II. 

The following applies to all employees of the Domestic Relations Section serving the 23^rd Judicial District of Pennsylvania: Employees must assist in maintaining high program performance standards through efficient work practices and by active engagement in process improvement and training, which occasionally requires travel.  Employees must diligently maintain a safe and secure working environment for employees and the public through compliance with all safety and security procedures.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:


* Utilize the PACSES computer system to review automated mail alerts associated with monitoring the enforcement action needed on support cases and for effective caseload management.  Update all system information as needed. 


* Prepare court summaries to reflect all alleged acts of contempt and case-specific facts for presentation and testimony at contempt hearings before Family Court Judges. 


* Schedule and conduct contempt conferences in the Domestic Relations Section with clients and attorneys for the purpose of addressing and resolving the defendants’ failure to make payments in accordance with the terms of the support order. Prepare an appropriate order for repayment of missed support payments. 


* Respond to all types of correspondence received pertinent to the compliance aspects of the caseload.  Answer correspondence received and address all issues related to scheduled contempt conferences and hearings and all compliance issues regarding unreimbursed medical bills. 


* Review targeted cases for monthly Driver’s License and Recreational License Suspension intent letters to be mailed to the defendant.  Make timely requests for application and issuance of bench warrants when defendants fail to appear for scheduled proceedings as ordered. 


* Perform monthly report work as assigned that identifies eligible cases for effective caseload management and improving performance ratios in the areas of current support and arrears collections. 

MINIMUM EDUCATION AND EXPERIENCE:


* Completion of a Bachelor’s degree from an accredited college or university, preferably wi...