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IT Field Network Specialist

Job Overview:

The IT Field Service Specialist will lead the planning and onsite installation, repair, and support of the IT server, network and security systems, and low-voltage cabling.

Engage with business stakeholders, vendors, and across multiple IT teams.

They will establish, maintain, and retire IT facilities in the successful and on-time delivery to internal customers and projects.

This position will be hybrid with travel to project locations. 

Key Responsibilities/Accountabilities:


* Install and troubleshoot IT server, security and network systems and low-voltage and structured cabling.


* Assist in the configuration of network LAN/WAN and Infrastructure equipment.


* Serve as the primary point of contact for assigned projects and coordinate supporting activities across multiple teams.


* Understanding customer issues, determining root causes, researching solutions, and ensuring appropriate resolution is provided in timely manner.


* Perform maintenance related to IT facilities and networks across all company locations traveling across the United States and Canada.


* Maintain and complete accurate installation, inventory, and documentation.


* Participate in on-call rotation for network monitoring and escalations.

Qualifications:


* High School Diploma or Equivalent required.


* 2-5 years of IT Support experience with a positive track record of customer satisfaction.


* Must have a working knowledge of PC and MS Office products.


* Must have basic knowledge of data communications, wired and wireless networking and computer networking principles, such as TCP/IP, DNS, DHCP, VLANs, LAN/WAN networking and network security.


* Proficient in utilizing technical tools such as cable testers and fiber testers preferred.


* Ability to travel 60% to 75% of the time.


* Ability to work after-hours/weekends & on-call as needed.

Preferred Qualifications:


* 1-2 years of experience with structured cabling and cable management, not limited to aerial, buried and underground wiring.


* 1-2 years of installation and troubleshooting experience with IT systems/network equipment.


* Experience with cellular data communications and cellular signal booster installation.


* Experience working with HPE Aruba, Cisco Meraki, Dell Networking.


* Structured cabling and network certifications (BICSI, CCNA, NETWORK+).


* Experience deploying burglar alarm, networked security cameras/recorders.


* Experience with Access Control Systems (Kantech Entrapass).

Non-Technical Qualifications and Skills:


* Motivated to learn and grow their IT skills.


* Ability to communicate across multiple teams and clearly articulate requirements and business needs.


* Diligence and commitment to ensure successful implementation and delivery to the customer.


* Good oral and written communications skills.


* Strong troubleshooting and critical thinking skills.


* Motivated i...




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