Product Support Specialist

Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound.

Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals.

The company employs more than 30,000 people at approximately 300 locations in North and South America.

We are currently seeking a Product Support Specialist to join our Technical Services team.

What You Will Do In Your Role

Claims Processing:



* Process product warranty claims applying critical and economic thinking


* Communicate claim status updates to customers and resolve related issues


* Track and analyze claims data to identify trends and maintain accurate records

Technical Product Support:


* Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber)


* Manage inbound inquiries from both internal and external customers


* Provide timely, accurate, data-based solutions.


* Provide support to central and west coast customers


* Capture and enter accurate customer records into CRM


* Collaborate with team members and other departments for efficient issue resolution


* Cross functional collaboration across the organization

Data Analysis:


* Analyze data and provide insights on customer trends, product trends and claim trends

Who You Are (Basic Qualifications)



* Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and Teams)


* Strong written and verbal communication skills


* 2 -3 years of related work experience


* Travel 15%

What Will Put You Ahead



* Experience with SalesForce.com



* Experience in commercial construction engineering, design, building science, consulting, technical support, or building products.


* Claims management experience


* Data analysis skills

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers,...