Payroll Shared Services Specialist

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S.

economy and financial system.

Your work will affect the economy of the Southeast, the United States, and the world.

The work we do here is important, and how we do it is just as important as what we do.

We live our values of integrity, excellence, and respect every day.

We do the right thing, we do things right, and we treat people right.

A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

Shared Services Specialist serves as the first point of contact for all HR matters and inquiries while managing and resolving requests via the Workday Human Capital Management application and other tools in a timely and accurate manner.  Provides HR generalist support to designated functional groups in HR to process transactional reoccurring employee requests.  Receives instruction, guidance, and direction from senior level staff on performing work assignments and uses existing procedures to solve problems.

Builds knowledge of Human Resources policies and procedures to become a Subject Matter Expert for the Shared Services them.

Key Responsibilities:


* Monitor and promptly respond to Workday Help cases within SLA (Service Level Agreement).


* Support HR Business Partner ad-hoc requests by processing employee job changes, maintenance of accurate reporting on HR activities


* Review and update the Shared Services website and links to resources as needed.


* Promote usage of the Workday Help case functionality and self-service options to empower employees with the self-efficacy to use available resources.


* Support of HR cyclical processes including year end compensation, performance management, organizational development, educational reimbursement, and various other projects/ad-hoc requests


* Partner and collaborate with internal HR teams to resolve manager and employee questions within defined timelines.


* Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.


* Research and recommend related business industry best practices and trends to the Shared Services team.


* Provides back-up to Payroll and other HR functions


* Performs additional duties as assigned

Education:


* Bachelor's Degree or 4 years equivalent experience; Bachelor's or in pursuit of advanced degree preferred

Experience:  


* Two to five years preferred

Our total rewards program offers benefits that are the best fit for you at every stage of your career:


* Comprehensive healthcare options (Medical, Dental, and Vision)


* 401K match, and a fully funded pension plan
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