Shift Supervisor - Leetsdale Retail Store

External application deadline Nov 22, 2024

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors.  Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position.

A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.  

Please Note:  This position is a supervisory position, is full-time and will require open availability (including evenings and weekends).

Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday.  Shifts for this position could start as early as 7 am and go as late as 10 pm. 

Minimum Pay starts at $20.29 Hr.

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Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

OBJECTIVE:

The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

 ESSENTIAL FUNCTIONS/RESPONSIBILITIES:


* Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka “Management by Walking Around”)


* Employee leadership
+ Manages breaks
+ Redirects staff/work teams to address call-offs
+ Coaches employees verbally and with initial write-ups
+ Provides input to reviews and terminations
+ Facilitates employee purchases


* Task/Functional leadership
+ Assists in opening and closing procedures
+ Responsible for the verification step related to the daily sales report paperwork
+ Responsible for counting drawers
+ Responsible for making change between drawers and safe
+ Assist with inventory process by counting, entering, verifying


* Customer Focus
+ Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
+ First escalation point for customer complaints
+ Point of contact for turning down donations at ADC


* Cross-training:
+ Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
+ Maintains knowledge to the level where operations can be maintained in rare cas...