Order Processing and Customer Service Representative

Company Overview:
Duncan Co.

is a leader in providing reliable industrial flow control solutions.

We are looking for an enthusiastic and detail-oriented Order Processing and Customer Service Representative to join our team.

This role focuses on managing orders and providing excellent customer service post-order placement.

Job Overview:
The Order Processing and Customer Service Representative will be responsible for ensuring that all customer orders are entered accurately and processed efficiently.

You will act as a liaison between sales, logistics, and customers to guarantee customer satisfaction and timely delivery.

Key Responsibilities:


* Order Management: Accurately enter and process customer orders, ensuring adherence to company procedures.


* Customer Support: Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism.


* Documentation: Maintain accurate records of order details, invoicing, and shipment tracking.


* Communication: Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise.


* Problem-Solving: Quickly address and rectify order discrepancies or issues to maintain customer satisfaction.


* Collaboration: Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised.

Qualifications:


* Experience: Previous experience in order processing, customer service, or a related role, ideally within an industrial or technical environment.


* Education: High school diploma or equivalent; post-secondary education or technical training is a plus.


* Skills:
+ Strong communication and organizational skills.
+ Familiarity with order management software and systems.
+ Excellent attention to detail and problem-solving capabilities.
+ Ability to multi-task and prioritize in a fast-paced environment.


* Technical Knowledge: Basic understanding of industrial products and order workflows is preferred.

Preferred Attributes:


* Customer-Focused: A proactive approach to providing excellent customer service.


* Adaptable: Comfortable working in a dynamic environment with shifting priorities.


* Team-Oriented: Ability to collaborate effectively with different departments.

Why Join Us?


* Join a team that values efficiency, innovation, and customer satisfaction.


* Competitive compensation and comprehensive benefits.


* Opportunities for growth and development within a stable and respected company.


* Be part of a supportive and dynamic work environment.

See job description