Quality Assurance Analyst

We are seeking a Quality Assurance Analyst for the Sustainable Home Lending Department.

The Quality Assurance Analyst will be required to work closely with business stakeholders and other team members to test user stories and business requirements, document software functional successes and failures, and ensure SHL policies and procedures comply with external and internal regulations.

The Quality Assurance Analyst will be accountable for:

1) Functional testing of business requirements;

2) Documenting and tracking software development defects and enhancements;

3) Regulatory and compliance advisory services;

4) Liaison for external and internal examination/audits; and

5) Member complaints, regulatory reporting, and dashboards.

If you have Salesforce experience you should apply right away!

Highlights:


* Monitor and ensure the SHL Division business processes adhere to Credit Human’s social vision and values


* Collaborate with SHL management and staff to ensure internal and regulatory compliance


* Review documented policies, procedures, and processes as requested by the Systems & Process Support Manager, SHL leadership, and Member Operations Business Unit in their effort to ensure regulatory and legal compliance with policies


* Create and implement system and software testing processes along the various software deployment environments

Experience:

    Required


* 2-3 years of experience in functional software testing & writing test scripts and use cases


* 2-3 years of compliance/regulations experience associated with lending and support service operations and servicing


* Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan


* Experience establishing goals and metrics and monitoring performance to those goals


* Experience in enforcing departmental policy and regulatory compliance (state, national, and NCUA)

 

    Preferred


* Experience with using Salesforce

Education:

    Required


* Bachelor’s degree in Business, Business Administration, Finance, or related field of study OR equivalent relevant work experience and knowledge

Licenses & Certifications:

     Preferred


* NAFCU Certified Compliance Officer (NCCO) OR equivalent certification


* Salesforce Business Analyst Certification

Skills & Knowledge:

    Required


* Knowledge of federal state and local regulations associated with the compliant operations of lending products and services


* Knowledge of bankruptcy laws associated with the compliant operations of bankruptcy services for lending products


* Attentive to detail


* Strong analytical skills with the ability to gather, interpret, and present data effectively


* Ability to interpret complex and ambiguous needs and distill them into clear, concise servicing requirements and solutions


* Excellent communication and interpersona...