Systems Administrator

Salary Range - $70,000 - $85,000

PRIMARY RESPONSIBILITY:

The Systems Administrator role is part of a team that is responsible for the management and support of bank-wide IT infrastructure, systems, and services, ensuring these services are secure, efficient, and reliable in support of a positive user experience.  Responsibilities can range from internal IT initiatives, banking related service implementations, operational support, and maintenance items.  Services include VoIP, on prem and virtual Windows Servers, networking, security, Azure/Entra, ticketing, and bank specific systems.   

ESSENTIAL FUNCTIONS:


* Administer and manage cloud enterprise systems, including Azure, Teams, Intune, Entra, Purview, and other M365 services.


* Administer and manage on premise enterprise systems, including VMWare hosts and VMs, Windows Servers, and storage


* Support information security systems including data encryption, AV, enterprise security policies, and end point security.


* Support the Bank’s DR and BCP plans, testing, and maintenance of the backup system


* Administer and manage the Bank’s phone and voice system


* Provide operational support for end users on escalated or critical issues


* Work with external vendors on support items, maintenance, and upgrade/update tasks


* Contribute to the advancement of the Bank’s security posture through threat monitoring, new security services, and proactive administration.

 


* Support end-user training and education


* Ability to be available for off hours and/or weekend work for maintenance windows and support


* Active participation in demonstrating the behaviors outlined in the GRB Experience


* Ensures safety and confidentiality of data and systems by adhering to the organization’s information security policies

EDUCATION AND EXPERIENCE:

Bachelors degree in Information Technology or related technical discipline and a minimum of 3 years relevant IT experience in a server production environment managing critical systems, or the equivalent combination of education and experience.


* Strong technical knowledge and efficient troubleshooting capabilities


* Must have good communication skills, ability to convey technical topics in an easy to digest way to non-technical people.


* Strong customer service mindset, having a professional demeanor and helpful attitude


* Thrives in a fast-paced environment with exposure to many technical topics


* Self-motivated and works well independently

COMPETENCIES:


* Provide a remarkable client experience.

Greet clients with warmth, genuine interest and a smile.


* Lead by example.

Identify current or potential problems, take ownership and see them through to resolution.


* Act as a unified team.

Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.


* Ability to work independently.

Seek an...