IT Service Operations Engineer - BNE GEO (Fixed Term)

DHL Express Australia has an exciting opportunity for a IT Service Operations Engineer position located in Brisbane George Street to join the IT department! 

HOW DO WE RECOGNISE YOU? 


* $200 yearly health and well-being allowance


* $500 yearly international travel allowance


* Vehicle allowance included in salary package


* Novated Lease Program available


* Paid parental leave (continuation of superannuation payments) 


* Inclusive culture with employee-led diversity groups 


* EAP for you and your immediate family 

WHAT WILL YOU BE DOING? 
 
Overview: 
As a Local IT Service Operations Engineer, you’ll be the primary point of contact for onsite internal IT support across Australia, delivering critical support where service desk capabilities end, or physical intervention is required.

This includes supporting infrastructure and systems for all Australian States and participating in an on-call roster. 

Key Responsibilities: 


* Support end-user computing devices, industrial handheld scanners & print services


* Assist in the support of automated sorting systems


* Conduct on-site visits to rectify hardware or software issues


* Address escalated IT issues, troubleshoot, and provide physical support at your location, resolving issues the service desk cannot address remotely


* Actively contribute to projects, from implementation to support, and create and maintain process documentation


* Support the stability of network infrastructure, performing necessary after-hours changes and responding to system alerts


* Ensure VIP service for key stakeholders and provide timely, proactive updates on incidents or changes


* This is a full-time position working 38 hours per week


*  require work to be performed out-of-business hours and in response to project requirements.

WHAT CAN YOU BRING?

Key Requirements: 


* Strong communication and interpersonal skills 


* Demonstrated critical thinking and problem-solving abilities 


* 3+ years’ experience in an Infrastructure Technical Support Role 


* CompTIA A+ (220-1101 & 220-1102) (Preferred) 


* ITIL Certification (Required) 


* Professional Working Proficiency in English (IELTS 7 or above; B2/C1 CEFR or above) 


* Ability to manage time & resources effectively  


* A valid and current Australian drivers license as travel between sites is required 

SUPPORTING A DIVERSE WORKFORCE
DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive culture.

We do not discriminate on the basis of race, colour, sex, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin.

Accordingly, we encourage applications from people of diverse backgrounds.

If you do require a reasonable adjustment during the recruitment process, please contact us via email on recruiting_au@dhl.com. 
 

CONNECTING PEOPLE.

IMPROVING LIVES.

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