System Analyst II

Company

Federal Reserve Bank of Dallas

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all.

These efforts take a team of dedicated individuals doing many different jobs.

Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

About the Role:

Responsibilities under management direction and support, the Systems Analyst maintains application solutions, particularly for work order management, asset management, project/product management, inventory management, preventive maintenance, event management, resource scheduling, digital display systems, production support, requirement analysis, data analysis, process engineering and configuration of IT controls.

The Systems Analyst supports these applications on behalf of all 12 Reserve Banks and assists with the implementation of new projects as they emerge.

You Will:


* Application Administration, including management of application security with creation of user profiles, generation of security groups, granting user access and coordinating authentication changes as provided by Information Security, additional tasks include verifying value and necessity of application upgrades by researching release notes, identifying application defects, generating case tickets via the vendor portal, tracking cases to ensure timely resolution and implementing necessary hot fixes or generating work flow.


* Application Support & Maintenance, including software integrity, coordination of database maintenance, coordination of database reports, initial user training, and follow-up user training session via collaboration software, budgeting and tracking District charges to distribute back via SDS, professional service negotiations with the vendor, coordinating annual vendor maintenance compliance, maintaining accuracy of user licensing, and coordination of optional module purchases.


* Inter-district and Intra-system Communication with Business Owners, IT technical staff, service departments, and contractors, including coordination of database support and upgrades, ensuring application authentication compliance with FRS standards, coordinating technical updates to user profiles, communication of project management tasks, including documentation, planning, requirements, testing results, updates, outages, and detailed coordination of individual office workflow processes.


* Technical Writing, including customized training manuals for each office, customized quick reference guides to follow individual office workflows, application upgrade documentation, creation and maintaining technical support documentation, providing verbiage for vendor contract negotiations to accommodate additional FRS offices, maintenance of Service Level Agreement (SLA), creation of Commitment Letter.


* Project/Product Ma...