Patient Care Technician - PCT

431 Park 40 N Blvd, Knoxville, 37923

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

 

Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.

Responsible for the setup and operation of hemodialysis machines.  Assist in the maintenance of a safe and clean working environment.

Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).

 

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:


* Responsible for driving the FMS culture through values and customer service standards.


* Accountable for outstanding customer service to all external and internal customers.


* Develops and maintains effective relationships through effective and timely communication.


* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

 

PRINCIPAL RESPONSIBILITIES AND DUTIES

PATIENT CARE:


* Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.


* Welcome assigned patients and inquire as to their well-being since their last treatment.

Report any complaints or observations to the nurse supervisor.


* Evaluate vascular access for patency and report any unusual findings to nurse supervisor.


* Obtain necessary pre and post treatment vital signs and weight.  Report unusual findings to nurse supervisor.


* Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.


* Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.


* Perform administration of Heparin as delegated or as allowed by state law. 


* Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).


* Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.


* Monitor patients’ response to dialysis therapy and report any unusual findings to nurse supervisor.


* Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.


* Discontinue dialysis...