IT Support Technician (Coeur d'Alene)

Description:

The IT Support Technician, under general supervision, will be an individual who understands great customer service and enjoys helping people solve problems.

The person in this role will support the help desk process, common business and production systems.

They need to juggle a variety of ongoing tasks and urgent issues, along with escalation of non-routine problems to a specialty team for resolution.

Travel between sites and after hours support will be required.

Essential Functions:

Responsibilities include but are not limited to the following:


* Serve as the primary interface with employees for support of technology


* Identifies, escalates and resolves a variety of technical problems


* Professionally responds to telephone calls, e-mails, and employee requests for technical support


* Tracks and monitors open problems to ensure a high standard of customer service is met


* Communicates system outages and updates to users


* Installation and troubleshooting of Windows, Apple and Android devices and peripherals


* Assist with administration of business software applications and related services


* Creates and maintains documentation on common issues and processes


* Assist in troubleshooting if interruption of services occurs


* Creation and management of user accounts and access to file servers and applications


* Remain current with trends and advances in technology


* Make recommendations to enhance functionality and service to users


* Work with IT to identify new software and hardware, including replacements and upgrades


* Participates in a regular on-call rotation


* Assist in maintaining an accurate inventory of IT equipment


* Configuration and installation of phones, computers and printers


* Other duties as needed.

Qualifications:                


* High School Diploma or GED


* Two years of information technology related experience or combination of experience and post-secondary technical training such as: installing workstations, providing technical support for software, or installing and maintaining hardware, network infrastructure equipment, security or telecommunications software or hardware or equivalent education/experience.
+ Must have a passion for technology and a willingness to learn
+ Maintain a positive attitude and a commitment to quality
+ Hands on experience with Windows, Apple and Android devices
+ Experience with all versions of Microsoft Office
+ Working knowledge of computer systems and networks
+ Must be capable of following policies and procedures


* Ability to pass a drug and alcohol test, post-offer pre-employment physical, and background check.


* Valid driver's license

Preferred Qualifications:


* Associate degree in Computer Science or equivalent work experience


* Minimum of 2 years of experience in IT Support


* Ex...