Housing Management Coordinator

Housing Management Coordinator

Cheltenham and Gloucester 

Permanent, full time (37.5 hpw)

£26,123 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here based across the Midlands area.

As our Housing and Property expert, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained.

Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Typical day as a Housing Management Coordinator


* Our customers have a range of support needs depending on the type of property they live.

This can range from high disability supported properties to low support move on housing management only support properties.


* Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.


* Help our customers with housing benefit claims, making sure that these are received on their rent account.


* Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.


* Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms, flats and properties within set timescales.


* Ensuring we are health and safety compliant and that maintenance standards are met.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Experience in managing a housing management caseload and overseeing landlord and housing management duties


* Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.


* Able to take on a lead role within the team, offering guidance and support to your colleagues


* The ability to work on your own initiative, positively influencing people from all different backgrounds.


* A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.


* Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

You'll join Richard our Service Manager, and our Horizons team, we're super passionate about what we do! Richard has been with us at Home Group for 15 years so knows a thing or two about housing! When not in work, Richard will either be chasing around after his young son or walking his dog.

There's 10 of us in the team who really support each o...