Technical Analyst

Company

Federal Reserve Bank of Minneapolis

Do you enjoy working with people, identifying network issues, providing technical support and learning new solutions.

Do you get engrossed in challenges and build solutions.

To provide support to all FRFS customers, analysts for Connectivity Testing and Integration will operate within two shifts, with a preferred Tuesday to Saturday availability.

First shift begins at 8:00 am central time, and later shift begins at 11:00 am central time each with 8-hour shift assignments.

Team members will work in different shifts in rotation as needed.

Team members can expect to work up approximately 2-3 Saturdays a month based on project demands and customer requirements

This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance based on specific district policies.

Your specific requirements will be based upon your district at time of application.

Application deadline: November 24, 2024.

Please note: We have more than 1 vacancy for this position.

The position may be filled at either Technical Analyst I or II based on the qualifications of the candidates and the needs of the department.

The position may be filled in either one of the Federal Reserve Banks: Minneapolis, Richmond Virgina, New York

Responsibilities:



* Maintain detailed awareness of end-to-end customer experience 


* Provide network testing support and facilitation to the Federal Reserve’s customers including Banks and Credit Unions.


* Promptly identify, troubleshoot, and resolve basic to intermediate support requests including applications, software, hardware, browser configuration, network connectivity and/or other issues related to firewalls, and VPN/router installation and configuration. 


* Develop expertise on the FedNow service and provide business application support. 


* Fulfill FedNow Test message requests from customers. 


* Provide support for Federal Reserve customer use of middleware and file transfer technologies, including IBM Connect: Direct®, IBM® MQ and MQ Client, and Axway Secure Client. 


* Facilitate network and application integration validations by generating and delivering test messages and files for payment applications. 


* Troubleshoot and support basic to intermediate customer inquiries using a variety of tools and resources. 


* Analyze customer requests, coordinate and schedule tests 


* Participate in and support simple and moderately complex Federal Reserve System-level projects, such as implementation/upgrades of end-user hardware and software. 


* Actively participate in other activities and workgroups as instructed. 


* Utilize available site-specific on-site lab to emulate customer environment for product troubleshooting purposes.  


* Utilize available site-specific on-site lab to test new products and service offerings, including cloud-based services. 


* Create and ma...