Estate Liaison Officer

Estate Liaison Officer

Working on our estates across the North Lakes

Permanent, full time (37.5 hpw)

Salary circa £28,500 to £32,800 per annum (negotiable on experience) plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for you to join our repairs and maintenance team as Estate Liaison Officer.  If you like working in the community and delivering a brilliant experience for customers, then join us…  Make a difference as you support our customers by overseeing maintenance works on their properties and estates, driving quality standards and compliance.  If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read on…

Typical day as an Estate Liaison Officer


* Overseeing maintenance works carried out by our trades team and partner contractors, ensuring high quality work and that our customers are happy with the outcome. 


* Supporting our Maintenance and Contract Manager and Surveyors to improve quality standards of repairs and ensuring homes are maintained to a high standard.    


* Acting on behalf of and representing our customers with trades, contractors and subcontractors.   


* The key point of contact during maintenance works, quickly resolving any customer issues and ensuring that they are at the heart of decision making.


* Driving customer satisfaction and maintenance improvements through analysis, insight and feedback to support us to deliver on our customer promise.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have


* Experience of overseeing maintenance works with a good technical understanding.


* Able to communicate technical maintenance specifications and works requirements to customers in a way that is clearly understood. 


* Passionate about driving customer satisfaction and have the tenacity needed to resolve long standing and complex customer complaints.


* A self-starter approach, able to work unsupervised to manage your own patch.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team 

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!    

Job details


* This is a hybrid role and you’ll spend most of your week working in our communities across the North Lakes.

You’ll spend the others working from our office in Maryport or working from home.


* There may be some flexibility to adapt your working hours, do let u...