Customer Service Coordinator

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes.

Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before.

With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc.

to simplify supply chains and reliably move freight. 

We move the world with people who care.

Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day.

We’re growing - join our World Group family today! 

About ContainerPort Group: 

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage.

We provide comprehensive container drayage and logistics solutions for customers throughout North America.

We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts.

Learn more at our website: www.containerport.com  

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH!

The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading.

This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction.

Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities:


* Answer and address high volume of phone calls and emails throughout the day 


* Greets customers and incoming visitors in a professional and friendly manner


* Weighs inbound and outbound trucks and containers


* Handles rail billing


* Assists with scheduling and coordinating daily North Dakota Grain Inspection


* Requests equipment from ContainerPort depot


* Schedules transportation of loaded and empty containers as needed


* Creates and provides loading instructions to Yard Laborers


* Filing paperwork


* Schedules Fed-Ex pickups as needed


* Assists in communicating delivery times and weight capacities with drivers on a daily basis


* Creates dock receipts


* Maintains booking tracking sheet and North Dakota Grain Inspection sheet


* Assigns seals to be used for loading


* Checks the North Dakota Grain Inspection Container Log daily
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