Community Housing Assistant

Community Housing Assistant

Working Hybrid across the South Tyneside area

Permanent, full time (37.5 hpw) 

Pay £23,464 - £25,000 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in South Tyneside.

As our Community Housing Assistant (CHA) you’re the face to face customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.


* You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.


* You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.


* You’ll carry out and record the routine safety and compliance checks in our buildings and communities.


* You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Robbie and our South Tyneside rented team, we’re super passionate about what we do! We’re really proud of the services we provide to our customers.  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

Job details


* This is a hybrid role and in an average week, you’ll spend 2 days working from our communities in South Tyneside.


* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at One Strawberry L...