Implementation Specialist II

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TrueCommerce is seeking an EDI Implementation Specialist II that will work within a team of professionals responsible for implementing software solutions for TrueCommerce customers.

This person will act as a primary contact throughout the software implementation process, and interfaces with customers, retailers, resellers and/or 3rd party IT consultants, and internal resources.

The Implementation Specialist II will be responsible for driving project start-up, customer training, testing (EDI & Integration), and go-live.

EDI Implementation Specialist II -  Job Duties and Responsibilities:


* Facilitate the EDI implementation process for TrueCommerce customers
+ Serve as a primary point of contact during the software implementation process for the customer.
+ Capable of working on multiple projects and with multiple clients and/or partners.
+ Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
+ Assist the customer with training and usage of the TrueCommerce solution.
+ Facilitate the EDI testing process.
+ Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
+ Configure software solution in order to meet customer business requirements.
+ Verify that solution functionality is accurate and complete.

EDI Implementation Specialist II Requirements for Success:


* 2-5 years’ experience performing and coordinating project tasks for software implementations with limited supervision


* General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes preferred 


* Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus.


* Familiarity with XML is preferred


* Experience with text editing and data mapping tools is preferred


* Proven ability to serve as primary contact for a new customer implementation that includes all phases of project lifecycle: Kickoff, Configuration, Testing, and Production.


* Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.


* Proven analytical, problem solving and troubleshooting skills.


* Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.


* Prior experience in configuring software applications, based on customer specifications


* Prior experience in testing software, or working with customers on testing processes

Education:


* Bachelor's degree in business, technical field or related is preferred

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