Business Support Manager

We have an exciting opportunity for a Business Support Manager, which has recently become available. This role is in our Airfreight Import Team in our Sydney (Matraville) office.

About us

CONNECTING PEOPLE.

IMPROVING LIVES

DHL is the leading global brand in the logistics industry.

Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management.

With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

With specialised solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”

DHL is part of the DHL Group.

The Group generated revenues of more than ninety-four billion euros in 2022.

With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world.

DHL Group aims to achieve net-zero emissions logistics by 2050.

Overall Role Purpose

As a Business Support Manager, you will:



* Responsible for working with Country/Regional Super Users / topic experts in communicating new changes in the application to Station and on process and system enhancements/ challenge


* Conduct Station End User Training including new hires alongside relevant topic experts


* Conduct Station End User training for system functionalities/modules as required on an ongoing basis


* Support & update End User training materials if needed


* Support Products and First Choice teams to design/review operational process as/when required and complete related process changes, as well as facilitate necessary regional approvals.

Skills / Qualifications


* End-to-end Product process knowledge (preferred)


*  Proactive ability to analyse problems and determine Root Cause


* Clear & concise communication skills


*  Ability to deliver under pressure


*  Experience in Training & Facilitation (preferred)


*  Approachable and real team player


*  Confident and able to influence


*  Positive mindset and pragmatic


*  Ability to think about impact of proposed solutions prior implementing


*  Proactive Learner


*  Adaptable to and embrace change


*  Willingness to share knowledge

          

Why DHL Global Forwarding?

Apart from competitive remuneration with an incentive scheme; flexibility with our ‘Work from Home’ policy, an opportunity to join a small positive & friendly team, the ability to cross-train and offer ongoing career progression, we also have some impressive Employee Benefits.

Not only do you get discounts on everything f...