Strategic Services Technician

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Role Description

The role of the Strategic Services Technician is to successfully implement and support activities and initiatives, to support current and future sales of Elanco products in the monogastric sector (emphasis is on Broiler and Layer work, with a small amount of game or pig farm work required).  The successful candidate will be a key partner to our customers, so that Elanco is their technical partner of choice. 

 

This position involves a combination of independent working and internal collaboration, both within the Monogastric team and wider industries.

There is a mixture of field work, training and education, presenting information to customers in a distilled format – an ability to translate highly technical information into a digestible format is vital. 

Functions, Duties, Tasks:


* Aiding in delivery of non-product value to customers, interacting with all levels within the customer from farm staff and animal keepers to veterinarians and key opinion leaders (KOLs). 


* Working across all customers and geographies 


* Engaging closely with the needs of marketing and sales team, ensuring strategies are aligned with correct technical messaging. 


* Engaging closely with the Elanco Account Teams to tailor support to both large B2B customers and smaller integrators and aligned with the Elanco technical strategy. 


* Supporting the sales of the portfolio, including making recommendations to customers around product usage and application. 


* Supporting technical queries and managing pharmacovigilance 


* A passion for poultry and pigs, and experience/interest in sustainable and responsible poultry meat/egg production an advantage. 


* Technically supporting Elanco’s HTSi (Health Tracking System) and Food Safety Programme (FSP), requiring poultry handling experience, the ability to engage with farm managers and agricultural staff, and an understanding of poultry production and food security, including biosecurity measures. 


* Conducting necropsies; a basic understanding of poultry producti...