Engineering Support Representative

Engineering Support Representative

Instrumart, 35 Green Mountain Dr, S Burlington, Vermont, United States of America Req #963

Wednesday, October 30, 2024

Company: Instrumart

About Us

"There's an engineer behind everything we sell."

This isn't just a tagline.

We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff.

Yeah, we ask a lot of them but they're pretty smart.

If you know what you're looking for, you can quickly and easily go online or call us to place an order.

But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com

Summary:

As a member of the Engineering Support Team, you will work with our Sales Engineers, accounting and shipping team as well as our vendors to facilitate orders, services, and repairs for our customers.

The day-to-day tasks of an Instrumart ESR are highly variable, and this role requires excellent judgment, time management, and the desire to "see a need, fill a need."

Primary Job Duties:


* Executing returns by processing RMA's, service orders, warranty repairs, and calibration communications


* Expediting orders with vendors Particular focus on proactive expediting of rush/urgent orders Vendor purchase order entry


* Communicating lead times to customers


* Part number entry Entering/Sending quotes on behalf of the sales engineers


* Quote follow-up emails to customers


* Processing sales orders, some over the phone


* Entering part #'s into Netsuite


* Generate sales reports/searches


* Vendor communications (obtaining pricing, lead times)


* Shipping and receiving in-service order items using our warehouse system

Required Skills:


* Technical aptitude


* Tech-savvy and can quickly figure out new systems


* Ability to work independently and use sound judgment in day-to-day decisions


* Aptitude and comfort with technical jargon


* Strong written and verbal communication skills.

You will be communicating with all of our internal departments on a daily basis, as well as our external customers, both over the phone and via email.


* A high level of dependability


* Excellent attention to detail Is good at and enjoys solving problems


* Personable and team-player attitude Skilled time manager with a strong drive toward productivity


* Be a motivated self-starter who excels at carrying an independent workload


* Be personable and have a team-player attitude


* Not afraid to ask questions


* Quality assurance experience a plus


* Experience working with NetSuite (or similar business management software) is a plus.

#instrumart
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Instrumart operates as a vital subsidiary ...