Reservations Coordinator Full Time - Marriott Crabtree, Raleigh, NC

We are hiring a Reservation Clerk/AYS!

Responsibilities:

·       Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.

·       Be able to accurately give directions and information regarding the immediate and metro area.

·       Reads log book(s) and memos daily.

·       Keeps up-to-date on in-house groups and functions.

·       “Posts up” demonstrating a readiness to help.

·       Follows security procedures with regard to room keys, masters, etc.

·       Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook.

·       Assists in pre-registration and blocking of reservations when necessary.

·       Have thorough knowledge of hotel credit and check cashing policies and procedures.

·       Handles guest check-in and check-outs in a courteous and professional manner.

·       Have knowledge of reservations and procedures take same day reservations.  Know the cancellation procedures and walk procedures.

·       Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).

·       Maintains neatness and order in the work area.

·       Balances all cashiering transactions consistently.

·       Handles multiple tasks during peak times.

·       Uses slow periods efficiently, stocking supplies, and cleaning, etc.

·       Makes no errors in paperwork, check-in functions are accurate, and registration cards are complete.

·       Knows selling strategy at all times.

·       Adheres to all credit policies.

·       Demonstrates thorough knowledge of emergency procedures.

·       Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control.

·       Is open to a flexible schedule.

·       Is expected to carry out all reasonable requests by management that the associate is capable of performing.

·       Offers the hotel guests the best possible service through courteous and proper phone answering procedures.

·       Understands various payment options and procedures of Room Service.

·       Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.

·       Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.

·       Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.

·       Know culinary terminology.

·       Know the Gold Standard Brands.

·       Able to use the Room Service Use records.

·       Take Room Service Orders as outlined in the New Hire Guide.

·       Have full knowledge of the Room Service POS system and its functions.

·       Able to operate and explain ...