Office Manager (Primary Care, Horizon West)

Nemours is seeking an Office Manager (Primary Care, Horizon West/Windemere), FULL-TIME, to join our Primary Care team in Windermere, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida.

With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.


* Select, orient, direct, and evaluate all clerical and clinical staff.


* Ensure a uniquely satisfying patient experience.

Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates.

Recommend and implement changes as needed to reach goals and monitor for continued success.

Represent and demonstrate a commitment to excellence in customer service.


* Coordinate and maintain staff and provider schedules.

Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos.

Ensure appropriate staffing levels through coordination with associates and manager.


* Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior.

Provide positive reinforcement or coaching as needed.

Activate disciplinary process through manager as warranted.


* Serve as liaison for providers and associates to ensure appropriate communication.


* In collaboration with the Practice Manager, develop and monitor department's capital and operating budgets.

Monitor department productivity measures.


* Process and track accounts payable and reimbursement requests.

Identify opportunities for improved financial performance and implement action plans.


* Monitor all front desk functions and fill-in at front desk, as needed.

Maintain hands-on knowledge of registration (check-in/check-out), appointment scheduling, daily cash reconciliation and bank deposits.

Ensure work queues are up to date and all month-end financial requirements are met.


* Monitor all clinical functions and seeking input from providers, as needed.


* Monitor and approve all medical and non-medical supply and equipment purchases.


* Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc.

requirement.

Oversee facility for housekeeping, fire safety, equipment.


* Development clerical and clinical individual performance goals on an annual basis.

Review with individual staff on a regular basis to ensure employee reaches those goals.

Provide updates to manager and provider...