Unit Shift Supervisor - Case Management

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Department:
Case Management

The Shift Supervisor has responsibility for leading, planning, organizing and evaluating the timely, effective and efficient delivery of the department's operations on a shift by shift basis.

Through the incorporation of the Hospital's goals and objectives and nurse professional practice, this position is responsible for ensuring that the department performs to the highest possible standard within the resources made available, thus ensuring the delivery of quality care and service to patients, staff and visitors.

The Shift Supervisor is accountable to the Clinical Director.

The Shift Supervisor acts as a role model, has accountability for the patient flow initiatives, fosters teamwork within and between areas of responsibility and ensures the consistent application of the Hospital's policies and procedure.

The Shift Supervisor is also responsible for promoting specialized knowledge and skills through the support of staff education and professional development.


* Provides leadership and direction to the staff in assigned clinical area(s).


* Facilitates Patient Flow initiatives to ensure processes leading to Admissions, Discharges and Transfers are managed efficiently and safely.


* Maintains the standard for appropriate professional behavior, and provides and promotes a positive working environment for clinical staff to promote strong employee morale, motivation and productivity.


* Incorporates operational information, systems and procedures to promote the highest possible standard of patient care and customer service utilizing available resources.


* Maintains and reviews all aspects of corporate compliance as it relates to the assigned clinical area(s).


* Assist in maintaining a high level of satisfaction for patient, family and/or visitor experiences.

Including appropriate notification to Administrative Supervisors and/or Director/Clinical manager.


* Develops a strong, collaborative relationship with clinical staff, physicians, peers, and other key individuals across the Hospital, and fosters a multi-disciplinary teamwork approach to decision-making and problem resolution.


* Facilitates processes and strategies outlined by the Patient Experience Team to enhance the patients perception of care to promote healing.


* Models good leadership from the top: exemplify behavior that reflects the patient experience vision and values: kind, compassionate, caring, empathic, respectful, informative, efficient and professional.


* Responsible for performance management of staff, including coaching and progressive discipline.


* Performs other duties as assigned.

Education: A minimum of a Bachelor of Science in Nursing (BSN) or in progress with commitment to obtain with in two (2) years from hire or transfer date.

Master of S...