Technical Analyst - Intermediate/Senior

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a flexible work environment where you can truly find balance.

About The Opportunity

Richmond’s local ITS Automation Engineering team has an immediate opening for an Intermediate/Senior Technical Analyst.  Recently, the local Automation Engineering team became part of National IT Local Support Services (LSS).  The establishment of LSS was a result of a Systemwide initiative to streamline and evolve End User Support (EUS) functions across Reserve Banks by adopting common operational processes and performance standards.

In this role, you will operate as part of a team to identify, design, and implement automated solutions that improve LSS-EUS processes to drive operational efficiency.

What You Will Do:

Power Platform


* Develop flows and automation with Power Automate to increase efficiency and effectiveness


* Develop and deploy Power Platform solutions to streamline workflows


* Integrate Power BI dashboards for real-time business intelligence


* Gather feedback and iterate on deployed solutions


* Scale successful solutions


* Document case studies and success stories

Scrum (Agile Framework)


* Apply Agile methodologies to projects/initiatives within scope.


* Hold regular Scrum ceremonies (sprint planning, daily stand-ups, retrospectives)


* Implement Scrum tools like Jira or Azure DevOps


* Scale Scrum to more projects


* Measure team performance and adapt Scrum practices as needed


* Conduct a Scrum audit and address any challenges

ServiceNow Development


* Develop and deploy custom ServiceNow applications


* Consult with IT service partners to integrate ServiceNow with other enterprise systems


* Optimize existing ServiceNow workflows


* Gather user feedback and make iterative improvements


* Expand ServiceNow functionalities across functional areas.


* Document development practices and share knowledge across the team

Qualifications:


* Bachelor’s Degree or equivalent experience


* 3+ years of relevant work experience and at lea...