Telephone(PBX) Operator-Renaissance Raleigh Hotel-$15.00 per hour

MUST BE AVAILABLE TO WORK 3:00pm-11:00pm shifts

As a Phone Operator, you will:

·       Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.

·       Be able to accurately give directions and information regarding the immediate and metro area.

·       Reads logbook(s) and memos daily.

·       Keeps up to date on in-house groups and functions.

·       “Posts up” demonstrating a readiness to help.

·       Follows security procedures regarding room keys, masters, etc.

·       Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook.

·       Assists in pre-registration and blocking of reservations when necessary.

·       Have thorough knowledge of hotel credit and check cashing policies and procedures.

·       Handles guest check-in and check-outs in a courteous and professional manner.

·       Have knowledge of reservations and procedures take same day reservations.  Know the cancellation procedures and walk procedures.

·       Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.).

·       Maintains neatness and order in the work area.

·       Handles multiple tasks during peak times.

·       Demonstrates thorough knowledge of emergency procedures.

·       Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control.

·       Is open to a flexible schedule.

·       Offers the hotel guests the best possible service through courteous and proper phone answering procedures.

·       Understands various payment options and procedures of Room Service.

·       Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.

·       Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner.

·       Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.

·       Take Room Service Orders as outlined in the New Hire Guide.

·       Able to operate and explain TDD operation for guests; always has equipment ready to receive TTY calls.

·       Prepare wake-up call sheets; records the guests name and room number under the requested time; repeats information to the guest to ensure proper handling of wake-up.

·     Handles mail and messages per outlined procedures.

·       Attends all scheduled department meetings.

Benefits of Working for Concord Hospitality

We offer competitive wages.  Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition...