Report Tracking Specialist - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Report Tracking Specialists to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Report Tracking Specialist (RTS) is responsible for follow- up with VES Providers to obtain completed Compensation and Pension ("C&P") examination reports.

The Report Tracking Specialist must maintain frequent contact with Providers via email and telephone to ensure the timely submission of C&P Reports after the exam date has lapsed.

Essential Duties and Responsibilities:

- Keep track of all exams Pending Transcribed Report, Pending Addendum response, VA (Veteran Administration) Returns not yet addressed by the Provider, Pending Medical Records Review, and Pending Diagnostic Review.

- Follow up on exams by contacting the Provider every 24 hours, either by email or phone, and leave an informative, pertinent case comment reflective of the case status.

- Provide other departments with an accurate appraisal of a case's status when requested.

- Work closely with Quality Analysts to obtain reports from high priority exams.

- Facilitate provider inquiries to the proper department.

- Review case comments to decide the appropriate course of action required.

- Must be able to work the 8am--4:30pm CST Monday through Friday work shift.



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*Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

o OS for Windows - Windows 10 or newer

o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression

- Private work area and adequate power source

- A second monitor is highly recommended for most positions

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- High School diploma or GED required.

- Proficiency with Microsoft Excel & the Microsoft Office suite of applications.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continu...